As all items are made-to-order, we custom produce specifically for you! While we do hope that you'll love your items as much as we do, we understand that sometimes that doesn't occur. Know that your items are always double checked by Complete Apparel by McGinnis Theory staff prior to shipment, however, if there is a quality issue with the item that we may have missed, i.e. printing issues or damage to garment, then please contact Jade at 602-518-8481 for instructions on how to exchange for a replacement, and for any inconvenience, we will extend a special offer. We are happy to coordinate any exchanges for same-same items in these cases. Situations such as sizing issues or change-of-mind, etc. we are not able to provide exchanges and in these cases, sales are considered final. No cash refunds available.